Shipping + Returns

Return Policy

If you're not satisfied with your purchase, you may exchange the item or receive store credit, but we do not offer refunds. To initiate a return, please contact us at sales@cosmicclaw-us.com within 10 days of receiving your order. Returns made without prior email contact will not be accepted. Items must be in brand new, unused condition and in their original packaging. Sealed packaging can only be returned if it remains unopened. Blind box items can only be returned if they are unopened. Shipping costs are non-refundable. For orders that offer flat-rate or free shipping, the actual shipping and handling costs will be deducted from your store credit.

Note: All sales of gallery and exhibit items, original art (including custom toys), and pre-order items are final. These items cannot be canceled or returned after payment is received.

Shipping

Domestic Orders (within the United States)
Domestic orders are shipped via UPS Ground, USPS First Class, USPS Priority Mail, or USPS Express Mail. Orders are typically processed and shipped within 24 hours or the next business day. Once your order is shipped, you will receive a confirmation email with tracking information.

International Orders (outside the United States)
International orders are shipped via USPS Express Mail International, USPS Priority Mail International, or USPS First Class Mail International.

Flat Rate and Free Shipping (Domestic Only)
Flat Rate and Free Shipping options are available for domestic orders only. Your order will be shipped using the most economical method, which may be UPS Ground, USPS Priority, or USPS First Class, depending on the size of the order and shipping location. If you prefer a specific shipping method, please select the appropriate option rather than using Flat Rate or Free Shipping.

Note: Certain items, such as oversized or heavy products, and exhibition pieces from our gallery, may not qualify for Flat Rate or Free Shipping. This will be noted in the item description.

Estimated Shipping Times

Domestic Deliveries

  • USPS First-Class Mail Service: 5-7 business days
  • USPS Priority Mail Service: 2-3 business days
  • USPS Express Mail Service: 1-2 business days

International Deliveries
(Please note: Time frames are approximate and do not include potential customs delays in your country.)

  • USPS Express Mail International: 3-5 business days
  • USPS Priority Mail International: 6-10 business days
  • USPS First Class Mail International: Delivery time varies by country and can take up to 60 days. This method is typically slower.